Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our contact or audit request form
• Book a consultation or discovery call
• Subscribe to our newsletter or updates
• Communicate with us via email or WhatsApp

This may include your name, email address, company name, phone number, and details about your business or workflows.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address and general geographic location
• Browser type and version
• Pages visited, time spent, and referring URLs
• Device type and operating system

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and deliver the services you request
• Schedule and conduct free automation audits and consultations
• Send relevant updates, case studies, or service information (with your consent)
• Improve our website, services, and client experience
• Comply with legal obligations

We do not use your data for automated decision-making or profiling.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service providers: Trusted tools we use to operate our business (e.g. email platforms, scheduling software, CRM) — bound by confidentiality agreements.
• Legal requirement: If required by law, regulation, or valid legal process.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice.

4. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and contact data is typically retained for up to 2 years. You may request deletion at any time.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request we correct any inaccurate information.
• Deletion: Request we delete your personal data.
• Objection: Object to how we process your data.
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us at info@impacthive.net.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: