Terms of Service

1. Acceptance of Terms

By accessing our website, booking a consultation, or entering into a service agreement with Impact Hive, you confirm that you have read, understood, and agreed to these Terms. These Terms apply to all visitors, clients, and anyone who accesses or uses our services.

2. Our Services

Impact Hive provides custom automation consulting and implementation services, including but not limited to:

• Workflow automation design and deployment
• AI chatbot and agent development
• CRM and lead generation automation
• Client onboarding automation
• Reporting, BI, and data pipeline automation
• E-commerce and document processing automation

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or service agreement agreed upon between Impact Hive and the client.

3. Client Obligations

To enable Impact Hive to deliver services effectively, you agree to:

• Provide accurate, complete, and timely information required for the project
• Grant necessary access to tools, platforms, and systems as required
• Ensure you have the authority and rights to share any data or credentials provided to us
• Respond to requests for feedback or approvals within agreed timeframes
• Comply with the terms of all third-party platforms used in your automation stack

Delays caused by failure to fulfil these obligations may affect project timelines and are not the responsibility of Impact Hive.

4. Payment & Fees

Payment terms, amounts, and schedules are defined in your individual service agreement. General terms include:

• Invoices are due within the period specified in the agreement (typically 7–14 days)
• Late payments may incur interest or result in suspension of services
• Refunds are only applicable as outlined in the specific engagement agreement
• All fees are exclusive of applicable taxes unless stated otherwise

5. Intellectual Property

Upon receipt of full payment, clients receive ownership of the custom automations and workflows built specifically for their business under the agreed scope.

Impact Hive retains ownership of:

• Proprietary frameworks, templates, and methodologies used during delivery
• All website content, branding, and marketing materials
• Pre-existing tools and systems developed independently of client engagements

Neither party may use the other's branding or intellectual property without prior written consent.

6. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non-public information shared during the course of an engagement. This obligation survives termination of the service agreement.

Impact Hive will not disclose your business data, credentials, or workflow details to any third party without your consent, except as required by law or to deliver the agreed services.

7. Warranties & Disclaimers

Impact Hive warrants that services will be performed with reasonable skill and care. However:

• We do not warrant that automations will be error-free under all possible conditions
• Results depend on third-party platforms (e.g. Make.com, Zapier, HubSpot), which are outside our control
• The website and its content are provided "as is" without warranties of any kind

We are not responsible for outages, changes, or deprecations in third-party tools that affect your automation systems.

8. Limitation of Liability

To the maximum extent permitted by law, Impact Hive's total liability to you for any claims arising from these Terms or your use of our services shall not exceed the total fees paid by you in the three months preceding the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunity.

9. Termination

Either party may terminate a service engagement by providing written notice as specified in the individual service agreement. Upon termination:

• All outstanding invoices become immediately due
• Impact Hive will provide all completed deliverables up to the point of termination
• Access credentials and data provided by the client will be returned or securely deleted

Impact Hive reserves the right to suspend or terminate access to services immediately if these Terms are violated.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation first, and if unresolved, through appropriate legal channels.

11. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, the "Last updated" date will be revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact us: